About ATAC

ATAC provides work-at-home opportunities to Individuals who are legally eligible to work in Canada and the United States.

Owners Adrian and Tugs Smith strongly believe in quality over quantity as they pursue their passion for developing home-based customer service representatives.

Our Story

ATAC was created based on the vision of Adrian Smith & his wife Tugs Smith. Combined they have over 22 years of customer service and leadership experience. Adrian and Tugs have worked with some of Canada’s most successful Fortune 500 Corporations. In 2010 they decided to focus their experience and passion into developing home based CSR’s (Customer Service Representatives).  In February 2011 ATAC opened for business. Since then ATAC has been certified as a Super Virtual Service Corporation (SVSC) and Premiere Partner with our preferred vendor. ATAC partners with many vendors. Our main partner is a Business Process Outsourcing company (BPO) offering year-round contract opportunities in the service based industry for some of the world’s most trusted brands.

ATAC currently works with hundreds of skilled professional referred to as “Certified Professionals (CSP’s)” who have successfully completed their admissions screening process to operate as independent contractors under the ATAC IBO. It’s convenient and simple; you choose the client(s) that your service and you set your own hours up to the minute!

The time to work from home has never been better.

The Vision & Mission

“We will develop our team of CSPs to achieve limitless success in the customer service industry. We strongly believe in quality over quantity.  This is our winning formula for creating customer service excellence that will never be forgotten.”

Why do we do this?

Our preferred vendor (mentioned above) only contracts with business entities and not individuals. We know that Incorporation or starting a business from scratch can be costly and time-consuming, plus, managing a small business just isn’t for everyone.

By partnering with ATAC IBO, you leave the “business” worries to us. You can now focus on the priceless things in life; like creating a legacy for your family & earning income from the comforts of your home!

atac logo

The secret of our success?

Our Team
President & Vice-President
Adrian Smith & Tugs Smith
We are Adrian and Tugs Smith the owners of ATAC. We love what we do and Work from home is our passion! ATAC has the world’s best team of CSP’s and leadership. We have five kids that keep us busy and motivated. When we aren’t in the office, we are spending every moment we can with the kids. Our family loves road trips; the longer, the better. We also enjoy dancing and singing along to cartoon musicals and watching our boys on the football field. We work hard and play hard. That our why, What’s yours?
MEAGHAN ECKER

MEAGHAN ECKER

TEAM LEADER - WELCOME & ADMISSIONS

My name is Meagan and I have been part of ATAC for over two years! I’m from Mid-Western Ontario. I love knitting, music and watching my kids grow up.

DEANNA KHAN

DEANNA KHAN

TEAM LEADER - AGENT SUPPORT

My Name is Deanna, I have been part of ATAC for two years now. I am from PEI but live in ON. I enjoy doing crafts and volunteering at senior homes.
MAHMOUD TOHAMY

MAHMOUD TOHAMY

TEAM LEADER- BILINGUAL SUPPORT

Hi my name is Mahmoud from Montreal! For the past year and so have been working with ATAC. Being a bit of a workaholic and a social media fan … working from home is just the cherry on top for me!
JESSICA DEN BESTE - LAFLESCH

JESSICA DEN BESTE - LAFLESCH

ATAC USA Admissions & Operations LEAD

My name is Jessica and I am a former IBO and Arise USA employee. I have supported Arise Admissions (USA, UK & CA) directly for 11 years and take great pride in helping people discover the joy of telecommuting. I currently reside in Mesa, Arizona. I enjoy Writing, Graphic Design and Social Media!

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