About ATAC

ATAC provides work-at-home opportunities to Individuals who are legally eligible to work in Canada and the United States. Owners Adrian and Tugs Smith strongly believe in quality over quantity as they pursue their passion for developing home-based customer service representatives.

Our Story

ATAC was created based on the vision of Adrian Smith & his wife Tugs Smith. Combined they have over 25 years of customer service and leadership experience. Adrian and Tugs have worked with some of Canada’s most successful Fortune 500 Corporations. In 2010 they decided to focus their experience and passion into developing home-based CSR’s (Customer Service Representatives). In February 2011, ATAC opened for business. Since then, ATAC has played a key role in the exposure of Work from Home Opportunities in the North America Landscape. As a Premier Partner with one of our preferred vendors. ATAC brings to the table a focus on quality over quantity with its ISO certified Remote Certification Programs. ATAC currently works with hundreds of skilled professionals referred to as “Certified Service Professionals (CSP’s)” who have completed their admissions screening process to operate as independent contractors under the ATAC IBO.

The Vision & Mission

“We will develop our team of CSPs to achieve limitless success in the customer service industry. We strongly believe in quality over quantity.  This is our winning formula for creating customer service excellence that will never be forgotten.”

Why do we do this?

ATAC Inc. believes that the future of the BPO / Contact Center industry will need to be in a virtual space with remote agents, supporting existing brick and mortar contact centers. 

atac logo

The secret of our success?

Our Team
President & Vice-President
Adrian Smith & Tugs Smith
We are Adrian and Tugs Smith the owners of ATAC. We love what we do and Work from home is our passion! ATAC has the world’s best team of CSP’s and leadership. We have five kids that keep us busy and motivated. When we aren’t in the office, we are spending every moment we can with the kids. Our family loves road trips; the longer, the better. We also enjoy dancing and singing along to cartoon musicals and watching our boys on the football field. We work hard and play hard. That our why, What’s yours?
MEAGHAN ECKER

MEAGHAN ECKER

TEAM LEADER - WELCOME & ADMISSIONS

My name is Meagan and I have been part of ATAC for over two years! I’m from Mid-Western Ontario. I love knitting, music and watching my kids grow up.

DEANNA KHAN

DEANNA KHAN

TEAM LEADER - AGENT SUPPORT

My Name is Deanna, I have been part of ATAC for two years now. I am from PEI but live in ON. I enjoy doing crafts and volunteering at senior homes.
JESSICA DEN BESTE - LAFLESCH

JESSICA DEN BESTE - LAFLESCH

ATAC USA Admissions & Operations LEAD

My name is Jessica and I am a former IBO and Arise USA employee. I have supported Arise Admissions (USA, UK & CA) directly for 11 years and take great pride in helping people discover the joy of telecommuting. I currently reside in Mesa, Arizona. I enjoy Writing, Graphic Design and Social Media!

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