ATAC is a virtual sales and customer service company with over 120 agents working remotely across Canada and the USA and over 600 agents that are certified to work from home. Our agents are all trained customer service professionals. Each individual has successfully undergone and passed a police background check. Our agents are able to handle inbound, outbound, sales and survey calls in many languages. We are able to provide as few or as many agents as you need.
ATAC will create a customer service departments fully equipped to handle calls and orders.
Customer service optimization
ATAC can perform a detailed audit then help you to optimize your Customer Service department based on our findings.
Surveys | Outbound calls
ATAC will conduct telephone surveys to your valued customers on your behalf. Each survey is custom made with your questions and concerns.
Quote request (Insurance, Sales)
Our agents will handle basic quotes and sales request. This request will be sent to your firm in real-time.
This service saves you from the tedious job of entering data into your system or scanning paper documents to disks.
Answering service | Message taking
ATAC will create a live answering service branded with your company name to take messages.
Our GoalThe goal of the ATAC Virtual Staffing Service is to maintain an organized and affordable customer service program that grows with your organization. Your organization can rest assured that the system will always be 100% organized and professional. We will never sacrifice professionalism for convenience! Is your company looking for a virtual business solutions?
I love Working for Atac, I started just over a year ago working from home with them and the support is always there. No matter which client you chose to serviced you will always have a great team of professionals available to help. I love choosing my own hours and the flexibility you have working for them.
I very recently joined and so far i have had quick responses to every question i have asked no matter what time i ask them everyone is very happy and supportive which is refreshing because you don’t see a lot of that these days so far there were a couple questions i had i felt where the answers should have been emailed to me (being brand new) without me having to question it.
I have worked for several work at home companies over the last 6 years. ATAC gives the best support both technically and with the client. Additional training rooms are always available as is support via a chat program. This means you are always up to date with what is happening in your campaign.
I am new with ATAC. I have had a great experience. They have great suppost system and responds times are fast. I have always gotta all my questions answered and I never feel lost. I would recommend them to anyone who is looking for a work at home job.
Susan Camille Mesina Cua
ATAC and I go a long long way. Been with them for over 4 years now and still counting. I am one of the pioneers. . . through the ups and downs. It’s quite a journey. When we started, there was only 1 opportunity. Now there are more clients to choose from.