Our Post-Pandemic Work Life May Never Be the Same (and that’s a good thing!)

Our Post-Pandemic Work Life May Never Be the Same (and that’s a good thing!)

Our Post-Pandemic Work Life May Never Be the Same (and that’s a good thing!)

09

September, 2020

While a few months ago businesses scrambled to move staff to home office environments, many of us are now starting to look ahead at what’s next. Several states and provinces have passed the peak infection rate and are looking towards declining COVID-19 numbers and a gradual return to normal. But if we assume that “normal” means working 9-5 while enduring a lengthy commute to work, is “normal” really “optimal”? We know working from home at least part of the time and can enhance a staff member’s work life balance while alleviating the need for employers to pay for additional workspace and infrastructure.

But many managers worry about how to train new staff or how to keep current staff fully engaged. These are certainly valid concerns but when managed effectively, working from home can be a win-win for both employer and staff member. Based on my experience over the past 10 years staffing hundreds of customer service agents, data entry clerks, sales reps, and licensed mortgage brokers virtually working in home offices across North America, there are some key tips and tricks to keeping remote staff members happy and productive.

Offer a virtual “water cooler” environment – It’s important that your staff feel connected and supported while working from home. Remote training platforms and communication tools are a must for facilitating skill development, performance management, and, equally important, social interaction. We use an internal chat platform to give staff members across the continent the opportunity to make social connections with one another and seek support when needed. The chat platform gives people the opportunity to share jokes, stories, family photos, or ideas with their co-workers. We don’t micromanage the chat platform or create rigid rules for engagement, and the trust we place in our staff members is reflected in their professionalism.

Keep different learning styles in mind – Deploy a comprehensive training platform that addresses diverse, individualized learning styles. Some people are visual learners, others learn by doing, and others learn through repetition. Understanding how individuals learn best from the start and delivering customized training is highly effective.

Get creative in offering incentives — Offering incentives to drive performance and staff behavior is not new to most managers, especially in a sales or KPI-driven work environment. However, we’ve found that when working with a large number of remote staff members, some mid-performers tend to disengage from incentive programs, feeling like they’ll never lead, or never win the big prize. To ensure that everyone is engaged, not just the super star performers, we offer raffles, with easily attainable ways to earn ballots. We then use a remote raffle platform to draw names for small cash prizes randomly and real-time. Staff members love it and the online raffle is often the highlight of the week!

Use video – Because 80% of communication is non-verbal, it’s important to build trust between co-workers, employees, and managers through video connections. If you’re a CEO or executive with hundreds or thousands of employees, strive to communicate as much via video as you do via email or even phone. When in-person team meetings or huddles aren’t practical, video is a great way to stay connected.

Provide flexible schedules – One of the biggest advantages of work-at-home environments is the flexibility for staff members to self-manage. Consider whether you really need everyone on your team available between the hours of 9 and 5 every day. As an alternative and where feasible think about whether tasks and assignments can be completed any time of day. As long as staff members abide by set deadlines and are delivering on their productivity commitments, many businesses find that loosening their restrictions can promote greater job satisfaction and create a more productive environment.

Look for opportunities to engage – Acknowledging birthdays, telling people they did a good job on a particular project, praising team work and collaboration, or simply saying “good morning” are small but important ways you can engage your remote team members.

Address performance issues early — Ensure that remote staff understand expectations from the start and address problems early. When performance issues crop up, provide additional guidance and partner them with a remote mentor who’s more tenured.

Grow your leadership team – Don’t think that remote workers don’t need management. One of the worst mistakes you can make when staffing remotely is letting team members get lost and feel like a number. As your leadership team grows, make sure your management team understands and abides by your corporate culture.

“One of the biggest advantages of work-at-home environments is the flexibility for staff members to self-manage.”

In summary, when managing remote teams, it’s important to respect staff members as adults. Trying to micromanage or “parent” them will never drive success. By placing trust in your remote team members, that sense of trust will be reciprocated and the business impact will show. Structuring an effective engagement and communication system for remote workers means businesses can create and maintain a post-pandemic work environment that may look a lot different and be a lot more productive than the “old normal.”

Job Opportunity: Project Phoenix

Job Opportunity: Project Phoenix

Great opportunity to earn money!

Full-time hours.

*** ONLY OPEN TO RESIDENTS OF CANADA***

Opportunity overview: Ninty day  temporary contract position, with opportunity for an extension.

Contract classification:  Customer service

 

ATAC is seeking experienced remote Independent Contractors to service a three-month inbound CSR program.  The ideal candidate must be professional, have strong communication skills, and excellent work ethic.

 

Selected contractors must be available to  provide service for a minimum of 25 hours weekly with 6 hours on the weekends.

The hours of operation are 8 am to 10 pm EST, Mon-Fri and 8 am to 8 pm EST Saturdays and Sundays. Contractors must be punctual and available to provide service during their selected hours without interruption.

 All contractors must ensure that they have a professional work environment, free from any background noise when in class, and when servicing.

 

ATAC Unveils New Whitepaper: Using Work-at-Home for Business Continuity in Customer Experience

ATAC Unveils New Whitepaper: Using Work-at-Home for Business Continuity in Customer Experience

14

May 14, 2020

ATAC Inc, an organization for accelerating the adoption of work from home solutions, recently announced the publication of its Using work-At-Home for Business Continuity in Customer Experience White Paper. This white paper was written for all businesses with an interest in implementing work-at-home solutions, and explains why work-at-home solutions can be an effective option for all businesses improving efficiency and continuity of customer experience delivery to consumers this is essential.

 

“Customer experience delivery to consumers in North America and around the world has changed dramatically in 2020. Enterprises can no longer assume that the old ways of doing things when it comes to contact center management is acceptable. Rather, no matter the
vertical, companies need to adapt to the reality of cementing consumer loyalty, while at the same time having the best business continuity strategies in place.

It is for this reason that more executives are looking toward a virtualized model as a means of seamless delivery to get through challenging periods, one that uses dispersed agents that
deliver value to end-users from their residences, as opposed to collectively in cental facilities.”

 

“Enterprises can no longer assume that the old ways of doing things when it comes to contact center management is acceptable.”

atac virtual staffing solutions

“Having the right customer experience services partner in place can make the difference between a well-thought out BCP strategy and one that is slapdash. ATAC has differentiated itself as a provider of home-based virtual contact centre solutions for clients in North America, providing front-line service support to consumers alongside services that drive additional value to enterprises, all with the goal of making their contact centre operations more impervious to sudden changes that could impact delivery.”

 

Download ATAC Whitepaper here

Using WorkatHome for Business Continuity in Customer Experience. A white paper for ATAC

Job Opportunity: Customer Service Reps

Job Opportunity: Customer Service Reps

Description

Great opportunity to earn money! Uncapped hours. Service (work) as many hours as you can select, with no caps. No long term commitment!

Opportunity overview : Five week temporary contract position for Independent Contactors

Contract classification:  Customer service / Demo calls

ATAC is seeking experienced remote Independent Contractors to service a five-week temporary program.  The ideal candidate must be professional, have strong communication skills and excellent work ethic. Selected agents must be punctual. This is a temporary contract.

Contractors will be accepting inbound calls from our client’s existing staff to “stress test” a new phone system before the system goes into production in February 2020.  Contractors will be supplied with scripts and instructions on how to handle each type of interaction. Contractors may be asked to place outbound calls to the service as well.  All calls will be demo calls, using scripts. There will be no client interactions or selling. 

All contractors must ensure that they have a professional work environment, free from any background noise when in class, and when servicing.

 

APPLY NOW

 

Work from home

Work from home

Looking to earn some money from home? Want to know if it’s the right decision? Read on to find out!

The thought of working from the comfort of one’s home, in the most comfortable environment is a dream for many. But is it productive and helpful? Yes, if you can really focus yourself. There are so many benefits of working from home. Studies have shown that more and more people are choosing to work from the comfort of their homes. Why?

Why work from home is beneficial?

  • Independence
  • No commuting
  • Your time, your rules
  • More productivity

The first thing most work from home employees would tell you when asked for reasons, is the independence they get from it. You don’t have a boss hovering around telling you what to do, you just get a mail, or a call and the rest is up to you. This makes the work environment more stress free and healthy.

The long hours spent in a car or any other form of commute tire us and reduce our energy levels. When you work from home, you can avoid the commute altogether! All you have to do is find the most comfortable spot in your house and delve into your work!

When you work from home, you get to choose the time you work and how you spend it. Maybe you are a stay at home parent who wants to give their kids the time they deserve. Well, a work from home would allow you to make them breakfast and save for their future at the same time!

Work from home really increases the productivity of an individual. A stress free environment, interest, focus and the comfort which you find in your own home will not be present in a cubicle and hence this can help you perform your best. This helps you to achieve your dreams and fulfill your monetary requirements all from the comfort of your couch!

Work from home jobs

Work from home jobs

Choosing a work from home job is a big decision! Is it the right choice for you? Here are the top reasons to choose work from home jobs!

If you have a child you want to take care of, are unable to go to an office or simply love staying at home, a work from job could be the perfect choice! A lot of people are choosing to ditch the office routine and jump on the bandwagon of the latest trend, to work from home!

There are quite a lot of benefits of staying at home and working! With the development in technology, you can pretty much do just about anything from the comfort of your living room sofa or even your own bed! All of this, while earning a good amount of money to support your family and your dreams!

Why work from home?

  • You are in charge of your schedule!
  • More time to be the perfect parent
  • More time to do what you want while earning money!
  • Wear what you want!
  • Tax benefits

The best reason to work from home is to be in charge of what you want to and when you want to do it! You don’t have to suffer through the pains of working a nine to five, getting up early, the commute, nothing! You can even wake up at four a.m. to work! This benefit allows you to make your plans without having to cite work as an excuse!

If you have a child, a work from home job is just what you are looking for! You don’t have to miss out on any of the best moments of your child’s life, nor will your child ever feel like you were not there! You could be the most available parent, while ensuring that your child receives everything they deserve!

With a hectic work schedule, your dreams, your hobbies, all of it, takes a back seat. There is no time to be you! With a work from home job, you could get a chance to figure out if you could be a musician or even a teacher! And you don’t have to worry about your next meal while you pursue your dreams!

Wearing formals isn’t everyone’s cup of tea. With a work from home job, you don’t have to worry about how you look! You could be eating nachos on your bed with your cat while you kill the report and presentation! Isn’t that something out of a dream?

And yes, you do get a few tax benefits that a normal office employee would not! You can write off a few appliances and even your car or home if it comes under the rules and regulations! You could be saving so much money while making the sky your only limit!