Certified Remote Service Agent
A Professional Certification Program coupled with a Professional Designation is the best path to a world-class quality customer service.
Our certification programs are the only accredited, ISO, competency-based, certification programs in the world that utilize international competency-based standards. Each of our certification programs delivers the skills to improve the knowledge, productivity and engagement.
The Certified Remote Service Agent program is targeted to remote service agents – supporting any industry. This certification program has been designed to ensure that the successful program participant is trained and has the knowledge and skills to competently perform their jobs. All of the required courses in this program contain interactive training materials, activities, exercises and assessments. Upon successful completion of this program results in a professional designation and listing in a global public register of certified professionals.
Certified Remote Service Supervisor
A Professional Certification Program coupled with a Professional Designation is the best path to a world-class quality customer service.
Our certification programs are the only accredited, ISO, competency-based, certification programs in the world that utilize international competency-based standards. Each of our certification programs deliver the skills to improve the knowledge, productivity and engagement.
The Certified Remote Service Supervisor program is targeted to leaders managing remote agents. This certification program has been designed to ensure that the successful program participant is trained and has the knowledge and skills to competently perform their jobs. With a focus on leadership, all of the required courses in this program contain interactive training materials, activities, exercises and assessments. Upon successful completion of this program results in a professional designation and listing in a global public register of certified professionals.
