atac white paper
Using Work-at-Home for Business Continuity in Customer Experience.
About The White Paper
It is for this reason that more executives are looking toward a virtualized model as a means of seamless delivery to get through challenging periods, one that uses dispersed agents that deliver value to end-users from their residences, as opposed to collectively in cental facilities.
Customer experience delivery to consumers in North America and around the world has changed dramatically in 2020. Enterprises can no longer assume that the old ways of doing things when it comes to contact center management is acceptable.
Rather, no matter the vertical, companies need to adapt to the reality of cementing consumer loyalty, while at the same time having the best business continuity strategies in place.
Having the right customer experience services partner in place can make the difference
between a well-thought out BCP strategy and one that is slapdash.